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Exceptional Quality Kratom & Other Botanicals...

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Refunds & Returns Policy

100% Satisfaction Guarantee

We want you to have an unparalleled experience, so if there is anything you have questions, concerns, or are dissatisfied with please don’t hesitate to contact us and we’ll make sure to take care of it 🙂 

Returns

We cannot accept any returns, even if unopened. It cannot be resold. Once an item is purchased, it is yours. Non-consumable items such as merchandise and T-Shirts can be returned, but generally are not cost effective to process. Please be mindful of your purchasing, and we’ll always do our best to make sure every customer is satisfied with their experience with That One Place. 

Refunds

There is a 30 day window (from delivery of the package) to contact us regarding any concerns. We will work with you on finding the best resolution to the situation 🙂

Some Things to Keep in Mind

Every now and then the mail carriers get rough with the packages. A bag will burst, or maybe you’re just not satisfied with the product you received. We understand things happen. If there is damage to your package or kratom has leaked out- PLEASE take a picture(s) because we will ask for them when you reach out. This helps us with quality control, and helps to prevent abuse or scams of our 100% Satisfaction Guarantee. If the package is damaged or our products aren’t up to your standards then please contact us within 30 days of package delivery to get any issues resolved. 

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